Buying glasses from Firmoo.com for the first time

I am as blind as a bat, so I need new glasses. I am trying to live frugally, so /r/frugal helped me out and gave me a few options on where to buy cheap glasses (frames+lenses).

I wrote on my experience with Warby Parker's 5 day trial pairs. This helped me decide what size and shape frames I wanted. 

I decided on Firmoo because their selections are very wide. They have various styles in sizes that I want. I never thought I particularly had a large face, but I have come to the conclusion that it is indeed round. So I need some wide glasses. This is exactly what pushed me away from the other sites. None of them have frame widths larger than 140 (which is the total width, unfortunately Firmoo's rules for measuring are different than the other sites--I have a post on finding your frame size).

Based on weeks of research, I've also learned that many cheap, glasses sites are cheap because they're not part of the monopoly. However, I know that if they make lenses and you do not like what you get (or if you/they make a mistake on the prescription), there's a high chance that they go in the bin or go to recycling, so choose well.

I took that risk, and here was my experience. Also, TAKE ADVANTAGE OF THE COUPON CODES! Cyber Monday is especially nice. The email promos also included many beautiful promotions and discounts.

Purchase date: November 28, 2017
Processing: November 28, 2017
Checking package: December 2, 2017
Shipping confirmation email: December 2, 2017
Shipping confirmation #2 with tracking number: December 7, 2017 (when they actually sent it out)
Package delivered: December 9, 2017.

Actual processing time: 5 days
Shipping: 2 days

You may notice that there are 2 emails for the shipping confirmation. They both contain the same content, except the 2nd one actually has a tracking number. I would assume they finished creating the glasses by the first email, and they were preparing to ship it/actually shipped it by the second.

Since I want to live frugal and wasn't in a hurry to get the glasses, I bought the cheaper/slower shipping for $5.95 (estimated time: 2-3 weeks). The more expensive one was $12.95 (estimated time: 2-5 days). I bought the glasses only a few days after CyberMonday (so the coupon code was still valid). For that, the processing and shipping times were both amazing for me! 

My total price: $40.85

I didn't know if Firmoo was big or not, but they give Youtubers free glasses in return for reviews. I didn't contact Firmoo or anything; I just bought the glasses. Anyhoots, I expected the glasses to be packed in a box; how else would you prevent them from getting damaged in transit? Well, it came inside a glasses case, which was wrapped inside a bubble mailer. The glasses case doesn't close properly, but it protected the glasses.

Unfortunately, the frames looked horrible on me when they sit perfectly on my nose (because they covered my eye brows). The size and shape, on the other hand, were perfect. Due to my high prescription, the lenses were not working for me, so I received a refund.

Customer service experience: very prompt responses, almost every night back-and-forth! Apparently, Firmoo is a Chinese company, so the replies at night are due to the time difference.

My total return: $34.90 Shipping is not returned.

Overall:
Site experience: 5/5
Price: 5/5 (with or without coupons)
Shipping: 5/5
Customer service: 5/5 (note: their English is not perfect, but understandable and professional)

I had to resort to my local glasses store due to my extreme myopia, but I definitely recommend Firmoo. The frame selection is excellent, the quality is quite good for what I got, and the process of everything is very quick. I honestly will go back to just buy frames because of how nice they are!