SCAM! PandaCashBack Updated Review 0/5 Rating

Update: all of their information (especially on address and phone number) is completely inconsistent and incorrect. The BBB site says one thing, their Facebook page says another. 

From the BBB page: 22238 Solomon Blvd Apt 228 Novi, MI 48375-5075
From Facebook: 43155 Main St. Novi, Michigan

At least they're both in Michigan, but wow, how else are they going to rip off their consumers?

By the way, they scam people. They will provide you with good service 1 time so you can keep coming back. And then you will never hear from them ever again.

Thanks for reading!
(End of Update 1)

The customer service on this site is HORRIBLE.

I expected more because it is based in the United States, and I wanted to support the people that live in the same country as I do (they also earn money from us using the site). 

The first time I noticed this was when my sign-up cashback would never show up in my account. It was always marked as "Pending" for a good 5-6 months. The website has a chat box on the lower right so you can send them a quick message. I did that maybe 5 times, and not once did I get a response.

When I finally earned $15 in cashback, I asked for a withdrawal (I had to submit this through the ticket system). This actually only took 1 day. I included my ticket with a complaint saying that my $5 sign-up cash never showed up, and how I was disappointed no one ever responded to my messages. 

Here's a screenshot with their response (through the ticket system, not by email).

Click to zoom/make larger

OK, sounds like they're understaffed. That's fine, but how come they can respond to the withdrawal so quickly, but not my other messages? 

After I got my cashback, I received this message (by email):

Wow, what a lovely response! I cannot wait to earn more so I can actually get the customer service everyone deserves and should be receiving from this site (because it is currently non-existent). 

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Flash forward to now. I've earned a whopping $19 (that includes the $5 sign-up cashback, not including the first $15). I am ready to withdraw, but I recently made a few larger purchases that have not shown up on my account.

I found out that each site has a "respond time", which is usually around 5 days to give cashback. They also have a maximum of 90 days to actually get it done. I've waited my time, and it's just those 2 transactions that are not showing up. 

I've submitted tickets for both. When you submit a ticket, you will receive a confirmation email saying:

Your support ticket "[Ticket name here]" has been submitted.

We reply to all tickets as soon as possible, within 24 to 48 hours. If we expect your ticket will take additional time, we will update you by sending you an email.

It has been 2.5 weeks. I have heard absolutely nothing from them. What VIP Membership.

I think Ebates will be a better site to go to. They are more popular anyways. PandaCashBack is just a sketchy site that is rolling in gold and doing nothing but scamming people with their "services". 

I admit, I did receive my $15 (the first withdrawal) from them through an Amazon Gift card, but how come I cannot even reach them for anything else?

Rating: 0/5 I am livid.

Update 2: Before I posted this review, I actually made a larger purchase through PandaCashback, in hopes that if it works, my purchase would be worth it. After waiting weeks of no responses and no updates to my cashback account, I sent probably 5-6 tickets in. I was getting anxious because the site says my cashback should be in within 5 days. Weeks went by. I also went through weeks of back-and-forth on Facebook to no avail. They still didn't give me back my cashback,

I finally got a (insufficient) response (on Facebook and through email). Apparently the company is moving their headquarters and they are changing their staff. They personally reached out to me asking for my ticket number, saying they will take care of it ASAP. I sent that number, and they finally gave my my withdrawal. 

Since this was all a while ago, everything is quite blurry. But yes, they eventually fulfilled my 2nd withdrawal. So I have $4 remaining in my account (withdraw increments are by 5 with the minimum being 10. So you can do $10, $15, $20). 

Now, flash forward to mid-April, almost 5 months after posting this review, and I got 1 response to 1 of my tickets (I think out of 5?) for my big purchase, and they said they fired a lot of people so thus the reason for the lack of response. Still very insufficient, and they also said the cashback policy is now 48 days. Meaning, if you wait too long, you're not going to get anything. But if you contact them too early, they will ask you to wait. However, since it has been a while (like maybe 5 months) they mentioned they will contact the company to see what's going on. I doubt I'll be seeing anything new added to my cashback account though; I'm sure PandaCashback will though.

Also, I noticed my cashback decreased somehow. I had $4 left after my second withdrawal. Suddenly, it became just some change. My one transaction, one of the first purchases through PandaCashback all of a sudden was "denied". I submitted a ticket to have that checked out because it absolutely makes no sense to have something that has been there for almost a year to suddenly be rejected. 

Sorry for the rant, but this basically was what happened so far. I still don't trust PandaCashback and will no longer use it, but I will try to continuously monitor my account and tickets for any responses. If they actually give me my cashback for my large purchase, I might update this review. Otherwise, that rating is staying 0/5. 

Thanks for the read. This is my honest opinion after dealing with the nonexistent customer service there is to offer.